Contact us

Contact Us

Contact Locations


Head Office - general enquiries:

Janssen Australia and New Zealand

Address: 1-5 Khartoum Rd, Macquarie Park, NSW 2113, Australia

Phone: 1800 226 334 / +61 (0) 2 9815 3333

Fax: +61 (2) 9815 3300


Medical Information - for enquiries related to Janssen medicines:

Please provide your full contact details (your name and contact number including country and area code) and the name of the Janssen medicine you are enquiring about to enable a timely response.


Phone: 1800 226 334 / +61 (0) 2 9815 3333

Fax: +61 (2) 9888 9715



Customer Service - for wholesaler or pharmacy enquiries related to Janssen medicines:

Phone: 1800 226 334 / +61 (0) 2 9815 3333

Fax: 1800 202 388

Adverse Event Reporting:

You may report an adverse event related to a Janssen medicine via email at or call +61 2 9815 3333.


Media Enquiries:

Accredited journalists can contact the Janssen Australia media team via Please note that this email address is intended for journalists with specific enquiries. Unfortunately, we are unable to respond to any non-media enquiries sent to this address.



We will use your collected personal information to reply to your inquiry, for administering our database for safety and quality monitoring. We also collect your personal information to help us to understand you and your practice better, along with other information we collect from your interactions with us and from external sources like government and information brokers. This allows us to provide you with more relevant and useful information and better manage our relationship with you.

We may also collect, use and disclose information as described in our Privacy Policy, which includes information about how you can request access to or correction of your personal information, opt out of services or communications, or make a privacy complaint.